• Call: 1-800-525-8247 (TAGS)
• Fax: Print & Fax Form
• Go to: Online Store
• Contact: Distributors
• Email: Orders or Questions

Warranty Watch Book (WW)

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The purpose of this tag/ledger system is to ensure that everyone–both the dealer and the distributor–receives the proper credit for items that are defective or need to be returned or claimed for any reason. If store employees are familiar with a simple means of documenting claims a great deal of money and time will be saved by both the store and the distributor.  It is much too easy for warranty items to slip through the cracks during the course of a busy day.  It is just as common to spend a great deal of your time and the sales rep’s time not dealing with the future but with the past.  This is not because warranty issues are complex but because the information is either incomplete or the shop personnel does not have a systematic way of presenting the information.  There are a few deviations from the directions below that can be made.  I suggest, however, that you begin by having your employees read the simple directions, understand them, and know where the active WARRANTY WATCH BOOK is to be kept.  The different “areas” of the tag are illustrated below.  There is a TOP Copy that stays in the book and a BOTTOM or “hard” Copy that is perforated.  The Bottom Copy can be used in a number of ways.  If it will be going with the warrantied item to the distributor, you will want to identify and validate the claim by stamping the back with your dealer name.

Directions
ENTERING THE CLAIM
Tear off the numbered stub (Area 6) and attach it to the item being claimed.  Then, simply fill in the blanks of areas 1, 2, 3 and 4 (shown in the illustration).  The system is designed to make the fill-ins easy to do.  Each person in your store should be shown where the book is and how easy it is to do.

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All three parts of the system are numbered–each claim has a unique number.

PRESENTING THE CLAIM
The distributor will receive the item(s) by either stopping by or by mail.  If you will be mailing the items you will want to make sure you enter the mail date in the box “DATE PRESENTED TO DISTRIBUTOR.”  You will also want to fill in the box “AMOUNT REQUESTED.”  Both of these boxes are in area 5.  The person entering the claim initially should have filled out all items to the left of these boxes.  If you are not mailing the items you may want to leave the AMOUNT REQUESTED block blank.  If you are presenting the distributor with the hard copy, remember to identify and validate your claim by stamping the back of the hard copy with your dealer name

TRACKING THE CLAIM
As credits are received they are entered in the appropriate box.  Both the Date and the Credit Memo Number should be entered so that cross-referencing to your Statements or Invoices is possible.  (The bottom two boxes of area 5.)  You only need to check periodically to make sure that none of the expected credits have been left open longer than you had anticipated.

Inventory Forms Family

Big Inventory/Sales Form
Everyone in the bike business knows that creating a means of tracking a bike from the time it comes in the back door until it is rolled out of the front door is no easy task. There is no right way and no two bike stores seem to do it alike.
This form is designed to accommodate the major steps and prevent a number of the headaches without depriving you of the flexibility to do it your way.

Repair Form Wing Tips

Compact Bicycle Repair Form (RP): The most popular form we sell. It is inexpensive but has many features not typically seen on a form this size. The Pre-Listed Service Descriptions are complete but there is still enough room to make comments. On the back, you’ll find a WARNING/DIAGNOSIS Box to satisfy your lawyer’s need for some legalese.

Compact Multi-Purpose Repair Form (RNP) has the same features as the RP but has no service listings. It can be used for virtually any product. Many sports stores use it but it is also popular with other industries that repair what they sell.

The Big Repair Form (RP811) can be used not only for repairs but for invoicing or estimates as well. You can punch

The Bicycle Life Cycle

Click for PDF of Bicycle Life Cycle

Bikes arrive, are inventoried and warehoused. Bikes are assembled, checked over, priced and displayed. Bikes are sold, paperwork is disbursed and a final check is given. Bikes frequently stay in the shop after the sale because (1) accessories need to be added it, (2) it hasn’t been assembled or given a final check or (3) it is a lay-away or a special order. Finally, bikes come back for a check-up or maintenance. We have kept these steps in mind while designing the form. You should find it to be extremely versatile but uncompromising in its essential mission–to give you control over the steps listed above. Please use the following steps as a guide. Questions or comments? Call use at anytime: 800/525-TAGS.
1. CHECK actual quantity of bikes received against shipper’s Bill of Lading. Also check boxes for damage.
2. CHECK labels on bike boxes against the packing slip to confirm that the packing slip is correct.
3. CHECK packing slip against your purchase order to make sure you received what you ordered (at the price you were to pay for it, if that information is on the packing slip). TIP: As inquiries or special orders are made against incoming stock, it’s a good idea to put an asterisk or a reference to your “call when in” list. Use WB ‘s Layaway/Special order cards for this. They are perfect for keeping track of miscellaneous inquires as well as pre-sold inventory.
4. FILL-IN each form. Pull the appropriate number of Inventory Forms and fill in each one with the information on your packing slip or purchase order.
5. TAG the bike boxes. Locate each bike and attach Tag A and Tag B on the Bike Box by removing both tags (the sticker and it’s backing!) from the Main Sheet. You can then take the backing off of Tag A only and attach the A & B Tags to the box. Keep tags C & D with the Main Form and, at the time of assembly use them, respectively, to identify the Owner’s Manual and price the Item.
6. FILE the Main Form any number of ways. Usually they are filed by Make and then Model and then Size.
7. ASSEMBLE and PRICE.